Privacy Policy
Last Updated: January 2024
1. Introduction
DeepMath ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered mathematics education platform.
2. Information We Collect
2.1 Personal Information
- Account information (name, email address, password)
- Student information (grade level, math proficiency, learning preferences)
- Parent/guardian contact information
- Payment information (processed securely through third-party payment processors)
2.2 Educational Data
- Assessment results and performance metrics
- Learning progress and completion rates
- Problem-solving approaches and solution attempts
- Time spent on various activities and modules
- AI tutoring interaction logs and chat histories
2.3 Technical Information
- Device information (browser type, operating system)
- Usage data (pages visited, features used, session duration)
- IP address and location data
- Cookies and similar tracking technologies
AI and Third-Party Language Model Services
Important Notice: Our platform utilizes artificial intelligence and third-party Large Language Model (LLM) services to provide personalized tutoring and educational content.
- Data Processing: Student interactions, questions, and responses may be processed by third-party AI services to generate personalized feedback and explanations.
- Potential for Misinformation: While we strive for accuracy, AI-generated content may occasionally contain errors or inaccuracies. We recommend adult supervision and verification of AI responses, especially for complex mathematical concepts.
- Third-Party Services: We may use services from providers such as OpenAI, Anthropic, or Google. These services have their own privacy policies and data handling practices.
- Data Retention: AI service providers may temporarily store interaction data for processing purposes, but we contractually require deletion of personal data after processing.
3. How We Use Your Information
3.1 Educational Purposes
- Personalizing learning experiences and curriculum paths
- Providing AI-powered tutoring and feedback
- Tracking academic progress and generating reports
- Identifying learning gaps and recommending improvements
3.2 Service Operations
- Creating and managing user accounts
- Processing payments and managing subscriptions
- Providing customer support and technical assistance
- Improving our platform and developing new features
4. Information Sharing and Disclosure
4.1 We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
4.2 Limited Sharing
We may share information in the following circumstances:
- Educational Reports: Progress reports shared with parents/guardians and authorized educators
- Service Providers: Third-party vendors who assist in platform operations (hosting, payment processing, AI services)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data centers and infrastructure
6. Children's Privacy (COPPA Compliance)
We take special care to protect children's privacy:
- Parental consent required for users under 13
- Limited data collection from children
- No behavioral advertising to children
- Parents can review, modify, or delete their child's information
7. Your Rights and Choices
7.1 Access and Control
- Access your personal information and educational data
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
7.2 Communication Preferences
- Opt out of marketing communications
- Control notification settings
- Manage cookie preferences
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Educational Records: Retained for academic progress tracking (typically 7 years)
- AI Interaction Data: Processed and deleted according to third-party service agreements
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications.